Monday, June 13, 2005

Case Study of using AOL IM for chat reference

I ran across this article from Morrisville State College Library librarian Wilfred Drew describing their experience in using AOL Instant Messenger for providing virtual reference.

They report getting between 1-20 questions a day using IM. This blog entry actually started out life as a chapter in:

Ronan, Jana, ed. Chat reference : a guide to live virtual reference services . Westport, Conn. : Libraries Unlimited, 2003.

The blogger who posted this chapter is the author and he says he's retained copyright to the chapter.

1 Comments:

Anonymous Anonymous said...

hey nice posts i added you to my bookmarks

Just wanted to say everything you posted was a good read.
Its nice too see that some people create decent and entertaining blogs, yours kept me reading for well over 10 minutes.

Thanks!

10:28 PM  

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